Effective Date: 14th April 2025
At Social Media Marvel Ltd., we strive to provide high-quality services to our clients. If you’re not completely satisfied with our services, we’re here to help. Please read our Refund Policy carefully to understand your rights and the conditions under which refunds may be issued.
1. Service Delivery
Once services are provided or delivered, they are considered non-refundable. This includes all social media management, content creation, community engagement, advertising campaigns, and analytics services. We make every effort to ensure that our services meet your expectations before proceeding, and we encourage open communication throughout our engagement.
2. Refund Conditions
Refunds may be considered under the following conditions:
- Failure to Deliver Services: If we fail to deliver the agreed-upon services within the agreed timeframe or according to the terms of the contract, a full or partial refund may be issued.
- Service Quality Issues: If the services provided do not meet the agreed-upon specifications or quality standards, please contact us within 7 days of delivery so that we can address the issue. Depending on the situation, we may offer a refund, credit, or an opportunity to redo the services.
- Billing Errors: If you receive a billing error or overcharge, please notify us within 7 days of the charge, and we will refund the incorrect amount.
3. Refund Process
To request a refund, please contact us at [email protected] with the following information:
- Your name and contact details.
- A description of the service issue or reason for the refund request.
- Any relevant order numbers or documentation.
Once we receive your refund request, we will review the situation and respond within seven business days. If a refund is approved, it will be processed within 14 business days to the original payment method.
4. Non-Refundable Services
Please note that the following services are non-refundable:
- Services that have been fully delivered and completed per the contract or agreement.
- Custom or bespoke content or services specifically created or tailored to your business needs.
- Payments for services rendered that have been partially or fully executed.
5. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. Please review this policy periodically to stay informed of any updates.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please feel free to contact us:
Email: [email protected]
Address:
SUITE 14, 33 YORK STREET, YORK CHAMBERS
WOLVERHAMPTON, ENGLAND
UNITED KINGDOM WV1 3RN
